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What facilities come with my account?

For a full list of all features and facilities included with each type of account, just click on the Features link in the menu at the top of this page, and select the Hosting Plans option.

How long has SHQ been in business?

The SupportHQ Network has been in the web hosting business now for 18 years, pretty much as long as public web hosting has been in existence. We’ve seen it all, done most of it, and avoided most of the mistakes.

Do I have to buy or host my domain with you?

No you don’t, but we hope you will, and we offer some pretty good reasons why you should.

As you probably know domains are renewed annually, and unfortunately, even with our cheap price mentality, we can’t get you around that one because we don’t control the domain name system. However if you do host your domain with us, this is what we can offer in terms of security and features.

  • Free privacy protection if you request it. Stop those pesky fraudsters from incessantly contacting you via your domain records
  • Our incredible DNS system. Globally distributed, fault tolerant, over 500 systems, with 6 Tier-1 providers, 15 points of presence in the Internet’s best-connected data facilities.
  • Vanity nameservers. Although we have to do this manually for you, if you want ns1.yourdomain.com, ns2.yourdomain.com, we’ll set this up at no charge for you.
  • “Instant DNS updates” pushed out to our servers in under 1 second

Want more? For another $35 per year all of your vital email for your domain name is re-routed in the event of server failure to a backup mailserver totally transparently. Never lose another vital email again!

Do you have a domain name already? No problems; at your option, you can transfer your existing domain name into our system so everything is in the same place for you and you can take advantage of the above facilities.

What is “hosted for life”, or “HFL”? What exactly do you mean?

This term (and HFL, plus the Hosted for Life brand) refers to our lifetime hosting product. One payment is all you make. It refers to the life of the website domain. So even if you die and pass on your website or web business to your children, we will continue hosting the website as long as you/they keep renewing the domain name with us. We don’t put a time limit on it. We’ve been in business for many years now, we have no debts, and the HFL Life Plan fills our account with capital for expanding our facilities and services without us ever borrowing for that expansion. You can be assured that we will be here for you.

With the HFL plan, can I change my primary domain?

Well, yes and no. Your primary domain cannot itself be changed. This is the domain that we host for life under the HFL lifetime plan. But we know that sometimes your circumstances change and you might like to drop one domain and start another, so we have anticipated this for you.

If you want to switch to a new domain, you can purchase an add-on domain facility from us for $97, and then your new domain can be hosted for life with us, even if you let the original one lapse.

Alternatively, every HFL client is automatically given affiliate status. If you refer just one full price client to us, we’ll give you another free HFL Lifeplan Account!

How cool is that!

Can I add more domains to my account?

Shared Hosting Plans: Yes absolutely. Check out the Hosting Plans page to see options.

Lifetime Hosting Plan: You can add any number of parked domains, pointing to your main website, and these can be added at no cost (except the domain name registrations and renewals of course). You may also add new domains pointing to brand new and separate websites in your account (add-on domains) for a one-off charge of $97 each.