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I just want you to know how much I appreciate what you do (most of it a mystery to me). Just knowing that you are there, instantly, at the end of an email to help me is just so comforting and no matter how enormous I think the problem is you just kind of work through et Voila!!! – problem solved! You are patient and generous with your knowledge and have never made me feel inept at my ignorance in computer speak.— Diane Wright, French Antique Furniture.