SupportHQ is a completely electronic business. This means that we send ALL invoices, receipts, and paperwork via email. This not only saves us money but it is better for the environment If, by any chance, you require us to mail you an invoice you will be charged a $5.00 paper fee and a $.50 postal fee, a total of $5.50. This covers our paper, envelopes, postage, ink, labels, and the gas it requires to acquire all of these items. You will only be charged a "Paper Charge" if you request we mail you an invoice or other paper work OR if your account is past due and we are forced to send you invoices to collect the money that is owed on your account.
We dislike that we have to implement this policy but it is only fair. Our prices are VERY reasonable already. If we sent you an invoice at no charge for a $2.99 hosting fee we would make absolutely nothing. Furthermore, we have invested quite a bit of time and money into our billing system so that we don't require staff and materials to send you invoices.
If we send you invoices because you are behind on your account (whether you requested them or not) the $5.50 fee MUST be paid before your account will be un-suspeneded.
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